Privacy Policy

Effective Date: June 11, 2025

Welcome to Broadbeamnow.com (“we,” “our,” or “us”). This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website and related services (collectively, the “Site”). By using this Site, you consent to the practices described here. If you do not agree with any part of this policy, please refrain from using our services.

Contact Details:
Broadbeamnow.com
11 Douglas Avenue, Suite 267, Elgin, IL 60120
Phone: (888) 343-9906
Email: privacy@broadbeamnow.com

1. Information We Collect

We gather information from you directly, automatically as you navigate the Site, and through trusted third-party sources. The types of data we may collect include:

• Name, phone number, and email address

• Residential, billing, and service-related addresses

• IP address, browser type, and device identifiers

• Payment details and transaction history

• Login credentials and security-related data

• Audio recordings from customer support (when applicable)

• Data submitted through online forms, surveys, or employment applications

Sensitive Information
In certain situations and depending on your location, we may collect the following sensitive details:

• Social Security numbers or official identification (for eligibility or background checks)

• Financial credentials linked to accounts or payment tools

• Health-related data for service-specific uses

• Demographics like race, ethnicity, or veteran status (job applications)

• Immigration or citizenship status (if relevant to the service)

We only gather sensitive personal data with your explicit consent or when permitted by law, and solely for necessary purposes such as service eligibility, regulatory compliance, or application processing.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• Delivering and managing requested services

• Verifying identity and protecting against fraud

• Enabling communication between you and our partner providers

• Customizing your user experience

• Meeting regulatory or legal obligations

• Enhancing website functionality and performing data analytics

• Providing marketing and promotional communications (with appropriate permissions)

We may combine information collected from various sources—online, offline, or third parties—and link it to your user profile for future reference.

3. Information Sharing and Disclosure

Your personal data may be shared in the following scenarios:

• With internet or service providers fulfilling your requests

• With advertising and analytics partners for targeted promotions (subject to opt-out rights)

• With vendors supporting customer service, IT, or data management operations

• When required by legal authorities, subpoenas, or court orders

• During business transfers such as mergers, acquisitions, or asset sales

We do not sell sensitive personal data such as health or financial records gathered for insurance-related purposes. However, we may share general personal data (like browsing history or contact info) with marketing affiliates in line with applicable laws.

4. Cookies and Tracking Technologies

Our Site uses cookies, tracking pixels, and similar tools to improve performance, remember your preferences, and analyze usage patterns. These tools may associate your activity with your IP address or device and span across browsing sessions.

You can control how cookies are used through your browser settings. Disabling certain cookies may affect site functionality.

Some of our advertising partners also use cookies to present tailored ads based on your activity across different websites. We do not govern these third-party technologies, so we recommend reviewing their respective privacy policies.

5. SMS Communications & Consent

We may collect your mobile phone number when you provide it to us during an order, inquiry, or support request. This information is used solely to send you service-related SMS notifications, including account updates, installation reminders, equipment delivery alerts, and support messages.

SMS consent is not shared with third parties. We do not sell, rent, or disclose SMS consent or phone numbers to external parties or affiliates, except as required to provide services you have requested (such as coordinating installation with authorized service providers).

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us through our website at https://broadbeamnow.com