Frequently Asked Questions
Home Internet to connect your computer, phone, and numerous other devices. Gauge your students’ skill level with the initial test.
That’s normal for many plans. Downloading is prioritized for things like streaming. But slow upload can affect video calls or sending files.
Lag is often caused by high latency or network delays—not just speed. This can happen if too many devices are using your internet at once.
Yes, most providers let you use your own. It can save monthly fees and sometimes even give better performance.
It could be Wi-Fi issues, too many devices, or background apps using up speed. Try restarting your router or checking for device overload.
It’s like your internet “home address.” Most people don’t need to worry, but it helps devices connect to the web.
Walls, distance, and electronics can weaken the signal. A mesh Wi-Fi system or extra router may help boost coverage.
Move closer to the router, limit other internet use, and make sure your plan has enough speed. You might need a faster or more stable connection.
A data cap limits how much you can use the internet monthly. If you go over, your speed may slow or you may be charged extra.
Yes, restarting once a week can fix small issues and keep your connection running smoothly.
Check your modem and router lights, restart them, and make sure cables are connected. If that doesn’t work, call your provider for help.
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